CHILLY CAR CARE
TERMS & CONDITIONS

We offer a range of mobile car valeting, detailing, and leather repair services to customers in Wiltshire and Surroundings.

TERMS & CONDITIONS

GENERAL

1.1 Any price we quote over the Website or Facebook Business Page is an estimate only and should be used as a guide and not a guarantee. Factors such as excessive build-up of vehicle contaminants can increase the time that must be spent to provide an excellent finish, and therefore small increases in cost may be necessary. We shall inform you of any necessary changes for your approval before work commences.

1.2 The customer may wish to inform us in advance if a particularly intense job is require on an vehicle in poor condition.

1.3 Chilly Car Care Valeting and Detailing requests that clients give 24 Hours’ notice for cancellation. If this is not adhered to we will have to charge a cancellation fee of £20.

1.4 Chilly Car Care Valeting and Detailing offers superb workmanship, but our work can be subject to weather conditions. If we arrive at the agreed destination and the weather is poor then we will arrange another convenient time for the work to be completed. This will be at no extra cost to the customer.

1.5 All payments must be made on the day, upon completion of the service.

1.6 Our operation encompasses an area of a radius of approximately 30 miles from Swindon. Work carried out outside of this area may be subject to further costs to reflect additional mileage.

2. THE VEHICLE

2.1. Chilly Car Care Valeting and Detailing will carry out a vehicle Inspection prior to commencement of work. This is not only to protect us but to protect you the customer as well. All Vehicles will be checked over for any dents/scratches before the valet takes place, and also will notify the customer after the car valet has been completed that the scratches we hidden with dirt. We will not be held responsible for any damage to your vehicle arising from ill-fitting trim, loose or faulty parts please make us aware of any problems before we start your valet or detail.

2.1.1 It is your responsibility to ensure that all contents and valuables are removed from the vehicle prior to your arrival or on departure from the valeting location. Chilly Car Care shall accept no liability for lost valuables for any personal belongings left in the vehicle.

2.1.2. Any vehicle claims cannot be considered unless they are reported prior to departure from the Customers location. Chilly Car Care accepts no liability for loss or damage unless such damage is proved to be caused by our negligence or the negligence of our Customer.

2.1.3 Old/New or non-original paintwork can be damaged in the cleaning process if there is pre-existing damage which may not be visible prior to the wash process. All such defects shall be indicated to Chilly Car Care prior to commencement of the valeting process. We reserve the right to refuse to carry out the service.

2.2 Our determination of the size category or degree of time required to complete the work shall be final and binding.

2.3 If you have booked an interior valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. Thankyou. Items that may resemble rubbish could be considered disposable and therefore, removed. We will not be held responsible in such a situation.

2.4 Client should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet.

2.5 Chilly Car Care Valeting and Detailing will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.

2.6 Child seats must be removed and refitted by you, we will not refit seats under any circumstances.

2.7 Whilst every effort is made to ensure that valeting services are carried out to the highest possible standard, the Client is advised to check the vehicle (s) on completion of the valet. If there is any cause for dissatisfaction, the Client should point out the discrepancy to Chilly Car Care Valeting and Detailing, who will endeavor to correct it.

2.8 No responsibility can be accepted by Chilly Car Care Valeting and Detailing for omissions or discrepancies detected after the valeter has left the Client premises. Should the valet be carried out with the ‘Client not present’ and the Client has cause for complaint, the Client is asked to contact Chilly Car Care within 24 hours of valet. Should the Client fail to adhere to this time scale Chilly Car Care may decline to rectify any omissions or discrepancies.

3. Force Majeure

3.1. In the event of an act of God, war, invasion, act of foreign hostilities (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the Company shall be relieved of liabilities incurred under any contract with the Client wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or of any statute, rules or regulations, orders or requisitions issued by any Government Department, Council or any other duly authorized authority or from strikes, lockouts, breakdown of plant or any other cause (whether or not of like nature) beyond the Company’s control.

4. By having your car valeted by Chilly Car Care Valeting and Detailing you are agreeing to the terms and conditions as laid out above.

5. These terms are subject to change without prior notice.

6. Terms and Conditions are there to protect you as well as us. We build our business on recommendations. That’s why we considered to be extremely good at what we do, and excellent value for money. Chilly Car Care Valeting and Detailing will always go that extra mile.

Thanks

Chilly Car Care Valeting & Detailing

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Excellent
Based on 27 reviews
Chris Smith
Chris Smith
2024-06-19
Trustindex verifies that the original source of the review is Google.
Great service. Mario was on time and a great communicator throughout, car looking so good
Ethan Clegg
Ethan Clegg
2024-06-07
Trustindex verifies that the original source of the review is Google.
Great service from the outset from Mario. Thank you.
ANUSHKA DSOUZA
ANUSHKA DSOUZA
2024-05-16
Trustindex verifies that the original source of the review is Google.
I've tried several car washes, but Mario's service stands out. He enhanced my car's color beautifully and offered excellent advice on paint protection. The customer service is top-notch, and the prices are very reasonable. If you want your car to look like new with just a wash, this is the place to go. Mario's honesty and attention to detail are truly impressive. Highly recommended!
Mike S
Mike S
2024-04-21
Trustindex verifies that the original source of the review is Google.
Did an absolutely stunning job of refurbing my headlights. Pleasure to deal with and will be going back.
Hamza Jama
Hamza Jama
2024-02-03
Trustindex verifies that the original source of the review is Google.
After a long and stressful search to find someone to repair my audi seats, I finally came across Mario, who was more then fair and was very knowledge. Very helpful and honest and saved me lots of money. Thank you once again.
Becky Lansley
Becky Lansley
2023-11-01
Trustindex verifies that the original source of the review is Google.
Cannot fault Mario,he did a fantastic job on my car. He's very professional and extremely good at his job and customer service. Would highly recommend.
Roland McNeill
Roland McNeill
2023-09-10
Trustindex verifies that the original source of the review is Google.
Excellent work. Mario is really good and knows his stuff. Thanks again.
Michał Kowalewski
Michał Kowalewski
2023-06-03
Trustindex verifies that the original source of the review is Google.
Mario is a very nice gentleman, a professional in his work, he fixed the cracks in the armrest, I recommend it to everyone

If you’d like to request any of our services or have a general enquiry about how we can help you, please get in touch with a member of our team.

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